Reacting to Customer Accusations

Today I find myself having extra work generated for me due to a customer accusation made against one of my clients. The basis of the story is - customer buys product, customer gets sick (alleged), customer wants a response or some type of “reimbursement” or they threaten to go to the Health Department.

Food Safety Hazards

The identification of food hazards forms an integral part of reducing the overall liability that your food business may be faced with. It is through this identification that we can ensure that adequate controls are in place to reduce or eliminate the hazards to support a safe food product.
Food safety hazards can be categorised as being microbiological, chemical and physical. At a minimum, the HACCP (hazard analysis critical control point) concept requires the identification and control of food safety hazards.

Stress Free Audits

Any type of audit of your work systems and practices can be a daunting process to go through. The level of anxiety experienced by auditees seems to be greater when your business is dependant upon successful certification.

After 17 years of auditing regulatory, compliance and certification standards, I have often reflected on why one company can obtain a good audit result when another company performs poorly. What I have observed is that there are common practices that have contributed to both successful audit outcomes and failures.